The transport assistant is responsible for the daily organization, monitoring, on-time delivery and billing of both routine and critical shipments to and from BA GLASS plants, as well as external customers’ sites. The transport assistant acts as a single point of contact for all parties in the supply chain. He/she provides not only tailor-made, cost-efficient, and time-definite transportation solutions but also strives for impeccable customer service. The main goal is to increase the transparency, controllability, communication and reliability of his or her customer’s supply chain.

• Act as a logistical single point of contact, organizing and monitoring inbound and outbound shipments for BA GLASS worldwide network of transport management;

• Assign shipments to designated carriers / agents and ensure uplift;

• Monitor shipment progress, record in a digital database, compare actual and target milestones;

• Exception handling: alleviate or resolve issues occurring during transportation (e.g. delays, border queues / congestions, documentation, road closures, ferry boats’ lack of capacity, etc); inform affected parties and initiate long-term corrective measures;

• File discrepancy reports and / or claims in case of incidents (e.g. cargo damage);

• Provide ad hoc transport management for urgent shipments outside of the scope of the regular supply chain network. 

• Archive and ensure both digital and analogue (if needed) traceability of records;

• Ensure both physical and information flow; update movement data on shipments as well as contact and contract information between all parties in the supply chain.

• Update partners and customers on local restrictions (e.g. service outages, holidays, etc.);

• Monitor and report on agents’ deviations from contractual handling instructions;

• Reflect on and provide alternatives to recurring issues within the supply chain, both technical and communicational;

• Accrue expected transportation costs, cross check transportation invoices and resolve clarifications with both internal and external partners within fixed timeframes;

• Provide internal and external partners with project related reports (e.g. cost specifications);

• Partake in the continuous improvement of internal, external and interface processes.